Frequently Asked Questions and General Information

 

We realize that each order is unique and that is why we are available at 203-438-1592 M-F from 9AM – 5PM or email at info@tsandmore.com for any and all questions that you might have.


How can I place an order?

    1. Come to our store in Ridgefield, CT Monday – Friday from 9AM - 5PM or by appointment.
    2. By telephone at 203-438-1592 during business hours.
    3. By e-mail at info@tsandmore.com.
    4. Through our online store.

How many do I need to order?

    1. No minimums / no maximums on textiles
    2. Hats require a minimum of 6 pieces.
    3. We supply goods of all kinds, as well as printing on customer supplied goods.

What determines the cost of my order?

         Cost is based on type, quantity of items ordered, and the method of printing:

    Screenprinting costs are determined by:

    1. number of colors in the design
    2. number of location being printed
    3. design and screen preparation charge

Screenprinting is price effective on orders of a dozen or more when printed with the same design in the same location. Average Screenprinting cost, 1 color left chest 1 color full back $6 to $8 each for 12 pieces.

    Embroidery costs are determined by:

    1. stitch count of the design
    2. number of embroidered locations
    3. custom designs have a one-time digitizing fee to convert design for embroidery
      1. Average cost: 6 pieces left chest $4-6. Average Digitizing cost: $20.00 and up.

    Direct-to-Garment (DTG) costs are determined by:

    1. design preparation charge
    2. number of locations printed

    DTG printing is a cost efficient method for complex multi-color designs in short runs.

    Personalization

    1. size of design, or number/name

How long does it take to complete my order?

    1. 7-10 business days is a normal lead time 
    2. repeat orders require 5-7 days
    3. rush orders are accepted

How is my design created?

    we can create the design in the following ways:

    1. an original design we create with your input
    2. scanning an original drawing you provide

    we can use your design in the following preferred formats:

    1. vector/line art from an Adobe Illustrator or CorelDraw file is the first preference
    2. a high resolution (300 dpi) jpeg can be used
    3. Photoshop original files
    4. email to graphics@tsandmore.com

          Design proofs will be sent to you as PDF files via e-mail.